The Technical Support Division plays a key role in ensuring customer satisfaction and operational efficiency. It provides comprehensive after-sales service, preventive maintenance, and technical assistance for all products and systems supplied by the company.
Operating through Oracle’s enterprise management system, the division maintains complete traceability of service requests, spare parts, and engineer performance. To enhance customer interaction and response time, the division has recently implemented an innovative All-in-One QR Support System, allowing clients to instantly log service requests and track job status through a single QR code.
By combining advanced digital tools with a highly skilled technical team, the division elevates the level of service that we provide to our customers, ensuring fast, transparent, and reliable service aligned with the company’s commitment to quality and customer care.
After a successful sale order by another sister-division, the Technical Support Division takes over the responsibility for providing superior comprehensive after-sale support. Right from the moment of a new system arriving at the customer premises, TSD engages in a continuously-refined relationship that may span decades. The division acts as a complete technical support system fuelled with precise and accurate skills, commendable response time and self-enforced strict quality standards.
With the critical and bilateral feedbacks provided by the team members, TSD is the most continuous and constant business communication pathway between the end-user customer and the company management.
In addition to the health-care segment, the division also caters to industrial, environmental, educational and infrastructure customers in Kuwait and neighboring countries and they have a strong and dominating presence in the analytical solutions to the oil and petrochemical laboratories, food and agricultural industry, environmental and scientific research institutions, water and electrical energy departments, police, forensic and military services etc.
Hosting technical support and adhering to the strict quality standards of a long and proud list of the BSBC principals, the Technical Support Division of BSBC holds an immense responsibility.
